We are currently completing the assurance engagement which supports validation of our LTIR metric during calendar year 2015 and will post our update when complete.

At The Coca-Cola Company, our long-term success depends upon ensuring the safety of our workers, visitors to our operations, and the public.

We believe that a safe and healthy workplace is a fundamental right of every person and also a business imperative. Our Workplace Rights Policy requires that we take responsibility for maintaining a productive workplace in every part of our Company by minimizing the risk of accidents, injury and exposure to health hazards for all of our associates and contractors. In addition, we’re working with our bottling partners to ensure health and safety risks are minimized for their employees and contract workers.

Our Safety Record for 2014 | Coca-Cola Operating Requirements
Safety Training | Improving Route-to-Market Safety


Our lost-time incident rate for The Coca-Cola Company remained steady at 1.9 in 2014. The Company maintained this rate while managing the increased complexity brought on by the acceleration of our refranchising process in North America and the addition of new territories within our Bottling Investments Group.

Despite our diligent efforts to improve overall safety management, we regret that two Company associates and four contractors lost their lives in 2014 in incidents during the course of work. There were three vehicle incidents (one in China and two in India) and two armed robberies in Guatemala. One contractor died as a result of a fall from height while performing roof maintenance in Bahrain. In addition to the actions taken to address each of these specific incidents, we continue to focus on vehicle safety, contractor safety, and fall prevention and protection. Additionally, we continue to improve our security procedures to identify and minimize the risks due to armed robberies in the areas in which we operate.

The Coca-Cola Operating Requirements (KORE) define the policies, standards and requirements for managing safety, the environment and quality throughout our operations. KORE also requires that our manufacturing and distribution facilities implement BS OHSAS 18001 (British Standard Occupational Health and Safety Assessment Series 18001, a framework for an effective occupational health and safety management system) or an equivalent internationally recognized safety management system.

To guide us in achieving a safe work environment for our associates, KORE defines a rigorous set of operational controls to manage known risks. The controls generally align with top global requirements and consensus standards. In addition, we audit the compliance of each of our manufacturing operations with applicable laws and regulations and our Company occupational safety and health requirements.

In early 2014, our senior leadership announced a systemwide safety vision and commitment. Group and Business Unit Presidents are charged with supporting the implementation of robust safety response processes and ensuring that incident reduction action plans and intervention practices are in place. Also in 2014, we began implementing improvements to our governance systems, including moving to unannounced audits; combining our Quality, Safety & Environment audits; and internalizing our Safety and Environment auditors.

Safety Training

We provide substantial safety training to our associates using the training requirements defined in KORE as a global baseline. Training covers new-hire induction and periodic refresher training for all associates and other workers conducting work on our behalf.

The Quality, Safety & Environment (QSE) capability team implemented several programs in 2014 designed to improve operational performance:

  • The QSE Professional Excellence Program is an intensive training and development program focused on field development.
  • QSE College provides online quality, safety and environmental training for business units of the Company as well as bottling partners globally.
  • The QSE Competency Model is a tool to assess job-specific knowledge, skills and behaviors. The model indicates the QSE proficiency required for a specific role and for QSE professionals across the value chain.

When we launched our safety vision, we developed work teams of Company and bottler safety leaders around leadership, process, metrics and behavior-based safety. Later in 2014, we launched new teams focused on specific incident areas, including fall prevention, route-to-market safety, contractor safety, ergonomics and machine safety. These teams are charged with tracking progress in these areas, updating the content of our global safety standards and documenting best practices for eliminating injuries and fatalities.

Improving Route-to-Market Safety

Improving route-to-market safety remains a key priority for the Company. Route-to-market, or RTM, is defined as the movement of products and people between our bottling plants and our customers. RTM is characterized by a complex chain of events that varies greatly throughout the world and often involves third-party partners. Because everything from cars and trucks to canoes and motorcycles is used to distribute our products, solutions must be developed and implemented at a local level.

In 2014 and 2015, we continued RTM safety workshops in areas experiencing higher rates of vehicle-related incidents, such as Ghana, South Africa, Azerbaijan, Turkey, the Philippines and Costa Rica. The workshops are designed to share best practices and build real solutions in areas including route risk management, driver training and vehicle inspection and maintenance. They also help to develop a systemwide network for best-practice sharing and problem solving.

Our system encompasses nearly 250 bottling partners and several thousand distribution centers. Our goal is to reach alignment on a common safety vision, educate associates on good safety practices and continuously improve safety performance throughout the system.