At The Coca-Cola Company, our long-term success depends on working to ensure the safety of our workers, visitors to our operations, and the public.
We believe that a safe and healthy workplace is a fundamental right of every person and also a business imperative. Our Workplace Rights Policy requires that we take responsibility for maintaining a productive workplace in every part of our Company by doing what we can to minimize the risk of accidents, injury and exposure to health hazards for all of our associates and contractors. In addition, we’re working with our bottling partners to help ensure health and safety risks are minimized for their employees and contract workers.
Our Safety Record for 2016
The Coca-Cola Company places a strong emphasis on working to mitigate behaviors and conditions that contribute to serious workplace injuries. In 2015 we undertook efforts to improve our safety culture by, among other things, conducting a thorough analysis of contributing factors to serious injuries and incidents, and based on that analysis took global action with our supply chain to address any causal factors that may exist and improve our safety culture. As a result, in 2016 The Coca-Cola Company has seen a 21 percent reduction in serious incidents and injuries and is experiencing an all-time low in Lost Time Incident Rates (LTIR) at 1.29. Our dedication to safety excellence and continuous improvement is reflected by our year-over-year LTIR performance as well as our Total Incident Rate (TIR) of 4.04.
In addition to understanding our safety culture, we developed a homegrown Behavior Based Safety Observation (BBS) program for the Coca-Cola system and supply chain to adopt into their operations. The BBS program incorporates the Human Factor Analysis and Classification System (HFACS), which examines why injuries occur and analyzes the multi-causal influencers existing in the management system that may allow at-risk behaviors. Although early in the implementation, this method is proving successful and being replicated across multiple geographies.
Coca-Cola Operating Requirements
The Coca-Cola Operating Requirements (KORE) define the policies, standards and requirements for managing safety, the environment and quality throughout our operations. In addition to requiring compliance with applicable legal requirements, KORE also requires that our manufacturing and distribution facilities implement BS OHSAS 18001 and ISO 45001 (internationally recognized frameworks of occupational health and safety management systems and requirements to improve employee safety, reduce workplace risks and create better, safer working conditions, all over the world).
To guide us in working to achieve a safe work environment for our associates, KORE defines a rigorous set of operational controls to manage known risks. The controls generally align with top global requirements and consensus standards.
As a result of 2015 efforts to continue implementing and improving governance systems, in 2016 all audits were unannounced and Safety and Environment auditors were internalized.
Occupational Safety and Health is also a key theme of our engagement with our supply chain and focuses on Enabling Services/Building Capabilities, Technical Governance, and Policy. Our supply chain governance audits cover 22 Coca-Cola Company safe and healthy workplace conditions and behavior facets, and we have substantially engaged in training and capability building across our supply chain. We provide substantial safety training to our associates using the training requirements defined in KORE as a global baseline, as well as applicable legal requirements. Training covers new-hire induction and periodic refresher training for all associates and other workers conducting work on our behalf.
The Quality, Safety & Environment (QSE) capability team has implemented programs designed to improve operational performance, such as The QSE Professional Excellence Program is an intensive training and development program focused on field development; and QSE College provides online quality, safety and environmental training for business units of the Company as well as bottling partners globally.
The Coca-Cola Company significantly invested in building capabilities and understanding of workplace safety across our system by conducting various multi-geography safety workshops. The Company has conducted 23 health and safety workshops for both manufacturing and fleet in the following countries in the period from 2014 to 2016:
- Costa Rica
- South Africa
- United Arab Emirates
- Viet Nam
Improving Route-to-Market Safety
Operating safely remains a top priority for the Coca-Cola system. A prominent component of our safety program is improving route-to-market safety. Route-to-market, or RTM, is defined as the movement of products and people between our bottling plants and our customers. RTM is characterized by a complex chain of events that varies greatly throughout the world and often involves third-party partners. Because everything from cars and trucks to canoes and motorcycles is used to distribute our products, solutions must be developed and implemented at a local level.
RTM encompasses the downstream storage and distribution of our product, as well as any movement of employees along public roadways. Proactive safety processes that emphasize situational awareness and attention to detail are critical. Bottling partners continue to place great importance on the route risk assessments and comprehensive defensive driver training. This ensures our drivers are aware of the identifiable risks they may encounter and understand how to avoid collisions or incidents.
The Coca-Cola Company and our bottling partners also continue to engage in community outreach. The Company is an active Board Member of the Network of Employers for Traffic Safety (NETS), a conglomerate of organizations that have similar fleet operations where we learn best practices and benchmark to effect change in global markets to improve infrastructure or operational behaviors. This work ultimately impacts the safety of our employees as well as road safety in the communities we operate in.
As an additional example, one of our African bottlers, Carlsberg Malawi, recognized one of the greatest risks in their delivery routes were reckless bicycle riders. To influence the at-risk behaviors observed by the public at large, the bottler funded a bicycle safety awareness program including awareness facilitators and a mobile video van that went into the public and provided safety training for cyclists.
On our journey of continuous workplace safety improvement, the Coca-Cola system has made notable progress, realizing year-over-year improvement in our occupational safety performance.