The global nature of our business requires that the Coca-Cola system has the highest standards and processes to ensure consistent quality across our entire value chain – from our concentrate production to our bottling and product delivery.
Our consumers deserve safe, refreshing and high-quality beverages, and across the Coca-Cola system, we work hard to meet the highest standards of product safety and quality. It is our goal to offer safe and refreshing beverages to all of our consumers around the world. We follow stringent product and ingredient standards designed to ensure the safety and quality of each of our products.
To achieve consistent safety and quality, we have strong governance practices in place, and we work diligently to ensure compliance with applicable regulations and standards. We stay up to date with new regulations, industry best practices, and marketplace trends and conditions. We also engage with standard-setting and industry organizations.
Our strict product manufacturing and distribution policies, requirements and specifications are managed through our integrated quality management program called the Coca-Cola Operating Requirements (KORE). The quality and safety of all systemwide operations are monitored and measured against the same rigorous standards. Our quality management program helps us identify and mitigate risks and drive improvements. We stringently test and measure the quality attributes of our beverages in modern laboratories at every step of production. This due diligence is performed in all of the countries and territories where our products are produced and sold. We also consistently reassess the relevance of our requirements and standards and continually work to improve them across our supply chain.
KORE enables the Coca-Cola system to address the changing business landscape while supporting The Company's strategic growth plans by creating an integrated quality management program. This program holds our system-wide operations to the same standards for production and distribution of our beverages.
KORE promotes the highest standards in product safety and quality, occupational safety and health, and environmental standards across the Coca-Cola system by outlining clear requirements for the policies, specifications and programs that guide our operations. With endorsement from leadership throughout the Coca-Cola system, KORE:
- Integrates business and quality objectives and aligns them with consistent metrics to monitor performance;
- Integrates preventive action as a management tool with more rigorous demands when introducing new products and services;
- Incorporates Hazard Analysis and Critical Control Points (HACCP) into our system standards;
- Manages risk in our Company, bottling operations and across our supply chain; and
- Defines problem-solving methods and tools to drive consistent quality with improvements.
To stay current with new regulations, industry best practices and marketplace conditions, we consistently reassess the relevance of our requirements and guidelines not only in manufacturing, but throughout the supply chain. We refine our requirements to further ensure that KORE embodies the most recent and stringent manufacturing processes.
To establish a governance process, each business within the Coca-Cola system implements, documents and maintains a safety and quality system in accordance with KORE. Compliance is monitored system-wide to further support the integrity of our products.
We drive effective product safety and quality compliance through unannounced audits of our manufacturing facilities around the world. Unannounced audits help ensure that manufacturing facilities across our system are “audit-ready” at all times and are operating in accordance with KORE standards. We recognize that quality “risks” are not all equal; therefore, we evaluate risks in order to focus our system resources where they can create the most impact.
Our Supplier Management Program is designed to identify and assess potential supplier risks. It provides assurance and documentation that our suppliers are capable of consistently providing our plants with ingredients and packaging materials that meet our Company’s stringent specifications. One of the main focus areas of the program is to ensure that corrective actions are taken on a timely basis. This minimizes or eliminates risks that could potentially cause issues with continuity of supply. Our program includes the requirement for an annual risk assessment of each supply point and the periodic evaluation of the supplier’s performance and facilities based on risk level.
We continue to require our suppliers to achieve certification under the recognized Global Food Safety Initiative (GFSI) standard. Through supplier development and capability-building programs such as the GFSI Global Markets Programme and others, we continue to strengthen the quality and food safety assurance processes of our supply base
Ensuring the safety and quality of our products has always been at the core of our business and is directly linked to the success of The Coca-Cola Company. Our Company Global Product Quality Index rating has consistently reached 95 since 2010, while our Company Global Packaging Quality Index has remained steady since 2010 at an average rating of 93.
Ensuring the safety and quality of our products has always been essential to The Coca-Cola Company. Our commitment begins with making sure all ingredients we use have been carefully inspected for their safety and quality and have come from reliable, trusted sources. If we had any concerns about the safety of an ingredient, we simply would not use it.
In every part of the world where we have operations and sell our products, we abide by the laws and regulations of each local market, including regulations pertaining to health, safety and product labeling.
Every ingredient we use in each product we make must meet or exceed these standards. We remain committed to providing our consumers with transparent nutrition information about all of our products so that they can make beverage choices that fit their lifestyles.
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